Teaching Heart CDROM, Packets, and Products Frequently Asked Questions!!!
How long does
it take for a CD to arrive once it is ordered through Paypal?
It takes 1-3 days to ship (unless a wait is stated on the site). From the time of shipment, allow 1-3 weeks for it to arrive. If you do not have your CD order three weeks after the order is placed, contact Teaching Heart.
Can I pay
using a school purchase order?
Yes, you need to
have the school fill out the order form and supply the purchase
order. They should send the purchase order via
What is your
return policy?
All sales are final because of the format of the CDROMs. If you have problems with the CDROM we are happy to send you another CDROM. If the CD is lost in the mail we will also send out another CDROM. We do not offer a refund once the CD is shipped because the files could be viewed and copied. Check out the index of the CD’s before you order them.
What program
do I need to run the CDROM’s?
The only program you need is Microsoft Word. If you can open the free samples on your computer and view them properly, then you will be able to open the files on the CDROM. The files were created on a PC, we do have MAC customers that use the CDROMs successfully. If you are a MAC user, make sure our sample files open on your computer before you order the CDROM.
What are
packets?
The packets are a selection of files on one topic. If you order a packet it is sent to you via email in a zip format. Once you unzip the files they will run on Word.
Why do I need
to email you if I do not get my packet 24 hours after I order?
There are many
reasons you need to send an email if you do not get your packet
in 24 hours. Two of the most common reasons: The
email address you entered in Paypal could be incorrect and we
have no way to send you the packet. The email you gave may
be protected by a firewall and the files may not be going
through.
If you do not get the file and contact Teaching Heart, the file will be resent or Teaching Heart will ask you to log onto www.yahoo.com and sign up for a free email account. This only takes five minutes. After you sign up, email Teaching Heart your new yahoo email address. The files will then be sent to your new address. You will surely get them this way!
These files
(.zip) are compressed PC files which make downloading large files
a much quicker job. But to utilize these files, you'll need to
unzip them first. Here's how to do that:
You must have
WinZip to open them. Winzip should automatically appear. If it
doesn’t then you probably don’t have it installed and
must install it. WinZip offers a free program on their
website http://www.winzip.com/downwzeval.htm that you can download and use
to unzip files that you receive off of the internet, and you must
have this in order to extract the files from your Teaching Heart
Packet.
Ensure your
unzipping software is installed
Now whenever you
have a file that you need to unzip, just right click on that file
and select "Extract To" or "Extract To
Folder" (for Winzip) Your unzipping program will now unzip
the file contents to the location you specified.
You can either
trash the zip file or save it to another location on your
computer if you'd like to keep a copy 'just in case'.
Now open your newly unzipped folder and you'll find everything unzipped.
Are the
packet files found on your CDROMs?
No the packets
are different files than the ones found on our first four CDROMs.
Click on the index of each packet to view what is inside. We
have now put first eight packets on 2 CDROMs. There are
four packets on each of the two CDROMs. Ordering the
packets on CDROM means that you will receive them via
What are the
advantages of ordering an individual packet vs. ordering one of
the packet CDROMs?
If you order a packet to be sent via email, it is sent in 24 hours or less and you can begin using it right away. You also have the option of choosing what packet you want. If you order a packet CDROM, it can take 1 -3 weeks for delivery. If you need it for your students today, order the packet via email.
What are the
advantages of ordering a packet CDROM vs. ordering an individual
packet?
You save money
if you plan to order all the packets in the future. Also,
some people prefer to have the files on CDROM, where they
don’t have to unzip the files or worry about coping the
files to a disk.
Where should email questions be sent after I have ordered?
Can I link to your site from my site?
Yes, if you have a site that is related to helping or educating children in grades k-4 you are always welcomed to link to Teaching Heart.
Are there still free printables on the site?
Yes, there are tons of free printables on the site... you will see them as you explore the 100's of pages on Teaching Heart. We added new free printables regularly. The products you purchase on CDROM or via email keep Teaching Heart online and one of the best loved sites for educators since 1999.